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My premium account is hacked, please help!

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My premium account is hacked, please help!

adidan

My account seems to be hijacked by someone and I was able to log in through Facebook but not change password or email, because I needed the current password. 

 

I am currently paying for a premium account that I have no access to. Could you help me get my account back!

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156 Replies

osornios

@paul-wade

 

Fortunately, playlists may be reverted to a previous state, and the customer service people should help you with that.

 

Have you checked your email address in your profile? The response will be sent to that address

 

If you login to your account in the website

 

https://www.spotify.com/account/overview/

 

Check that your email address is correct (not been altered by someone else) and change the password to a more secure one.

 

 

osorniosSpotify Star
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kljsadkljsadkl

I've been having the same problem for a little over two weeks now. Got an email telling me my email address had been changed, and my password had also been changed.

 

Any other suggestions?

jdroberto
Mine account too. Can't get emails for resets as the hacker changes the email address. How do I fix this ?

I had to cancel my account. If you don’t want to do that (though I suggest
it), their emailed support is a pain. Go to their Facebook page and just
jump in on any recent post, then reply with your situation. Only way to get
assistance without mounds of extra frustration.

Netgifted
 

osornios

@kljsadkljsadkl

 

Try through Twitter, tweet them at @SpotifyCares.

osorniosSpotify Star
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osornios

@jdroberto

 

Do you have access to your account through facebook?

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.

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kaliila

My account just got hacked aswell, and i dont know what to do!!!!

when i go through their contact forum and send it they say they will send the email to my hackers email, what do i do!?

osornios

<snip-moderator edit>

osorniosSpotify Star
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Blank_Page
Hey I have been hacked as well and I don't know my username either help

osornios

<snip-moderator edit>

osorniosSpotify Star
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kir8y

My account has been accessed. He changed the name on my profile to reflect his, and he changed the profile on my account to his face. I did not authorize this at all and never gave him permission, I have also caught him using my account while I was at the gym. I would like this resolved as soon as possible. Thankfull I was able to change my password, but I cannot change his name from the account or his picture.<snip-moderator edit>

knules

I'm having the same issue and still not seeing how to tell them to contact me at another email

osornios

Hey @kir8y,

 

You should login to the Desktop app, and unlink Facebook (Preferences > Disconnect from Facebook). Give it a little while and your account will return to show just your username and no profile pic.

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osornios

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osorniosSpotify Star
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Nas7245h7ily
I just got hacked and I can't get in or nothing someone please help me

osornios

<snip-moderator edit>

osorniosSpotify Star
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Can somebody help me? My account was hacked, I just noticed it a while ago. I cant log in, my password was change and also my email. Please help me

osornios

<snip-moderator edit>

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thedan

Hi, my account has been hacked. Both e-mail adress and password has been changed but i can log in using facebook, however i can't change neither e-mail adress or password. When i try troubleshooting this with spotify the answer from spotify goes to another e-mail adress than mine so this is **bleep**ing frustrating... 

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