My premium account is hacked, please help!

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My premium account is hacked, please help!

adidan
Casual Listener

My account seems to be hijacked by someone and I was able to log in through Facebook but not change password or email, because I needed the current password. 

 

I am currently paying for a premium account that I have no access to. Could you help me get my account back!

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osornios
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user-removed
Not applicable

both my email and my Spotify has been hacked so I can't log in to either one so now I'm paying for a premium that I have no control over is there a way you guys can help me get my Spotify account back or at least find a way to get my card information off of there.

osornios
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unityplanet
Casual Listener
Hi spotify,
 
Im really concerned about your security and that multi-million company being so successful, cannot organise simply 2 step authentication for its applications.
 
<snip-moderator edit>
 
And this is considering that my credit card details are in your system. I googled internet and found out that this is not the first time when spotify account became vulnerable for hackers.
 
What is the solution?

osornios
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TrevBlu19
Music Fan

THIS JUST HAPPENED TO ME!!  What the heck! Please help , i submitted the form, i can still log in via facebook but i can't via regular login, and the guy changed the email on me and password so i can't change the password and email back. 😞

gwynapnudd
Newbie

My accounts been taken over too. I'm really annoyed, because i was locked out of my account 5 days ago. I opened up the spotify app, and requested a password change ( a solution I found on this community). That went through to my email address. Then 2 days ago, I had an email saying that my email address had been changed, and to get back to them if it wasn't me. I only saw the email this morning, since I haven't been online for a bit. I've contacted support, but I'm annoyed that, after so many years with no problems like this, it happens 3 days after I reset my password!

 

Should I be suspicious?

mazzydan
Casual Listener

My account is hacked and when I filled out the form it sent it to the hacked person's email as their email is on my account now...  can you please help me<snip-moderator edit>

osornios
Rock Star 24
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osorniosRock Star 24
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Dj_Zcorn
Newbie

My Accont have allso been hacked pleas help me.'

i allways log in with My Fb accont.

i noticed someone else was using my accont via an Iphone. I do NOT have any Iphone. And allso new wierd playlists had apeard.

osornios
Rock Star 24
Rock Star 24

Hey @Dj_Zcorn,

 

The best course of action when something like that happens is to create a new account with a different email address from the one you're using (Tip: don't use the one you use for Facebook). That will give you a different Spotify username of your choice.

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osorniosRock Star 24
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Hespinesx
Casual Listener

Hi! My premium account has been hack too just now. I supposed they changed my email and definitely my password since I can't log in at all. I can't do anything right now.<snip-moderator edit>

Cecca84
Casual Listener
My account is beeimg hacked. I want you to deler all music, Even the daily mix

Cecca84
Casual Listener
My whole playlist was deleted, not by me. Is it possible to have more than one person on my account? I belive i have been hacked. Songs are added without my permission..i have changed the password several times but it does not hjelp. I only want one person (me) planting my music..tanx

user-removed
Not applicable

The same thing has happend to me! I have explained everything here!<snip-moderator edit>

osornios
Rock Star 24
Rock Star 24

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osorniosRock Star 24
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Tara3535
Casual Listener
My account was hacked. I want to cancel. It has my credit card on file. This is crazy ive never had thia happend using Pandora! They changed my email and obviously password.

osornios
Rock Star 24
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Tara3535
Casual Listener
My account has been hacked. SINCE THE 14 . Customer Service has nit responded to my email and YES i alressy checked my spam mail. My email was changed and so was the password. I need to know why there is not something set in place to prevent an email change without notifying the user first. It's been days and I have not heard back from customer service. I want this rectified NOW! I am now paying for a service so do not have access to!!

osornios
Rock Star 24
Rock Star 24

<snip-moderator edit>

osorniosRock Star 24
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