My premium account is hacked, please help!

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My premium account is hacked, please help!

adidan
Casual Listener

My account seems to be hijacked by someone and I was able to log in through Facebook but not change password or email, because I needed the current password. 

 

I am currently paying for a premium account that I have no access to. Could you help me get my account back!

156 Replies

erouis
Newbie

I go through their @spotifycares handle on twitter and they respond pretty fast

 

They had me create a new profile, change my password, sign out of all devices, not use wifi (that's how they think someone is jumping on it) but I just had another peson listening on my account! I coud pause it while they were listening and they tried to play it again! 

Jakaab
Newbie

Hi, 

 

I have for longer period noticed that someone else is using my premium account. I have tried to change the password in hope that you will automatically log out from my Spotify account. I have also used the function "log out all units using your Spotify" but somehow this person is still using my account. What are options??

 

I would appreciate an answer. 

 

Thanks in advance!

 

Best, 

Eric

tomwebb1
Casual Listener

Hello i had the same problem i think its the emojis, watch the emoji movie to find out more we need to stop this. do they keep playing 'dont cha' by the pussycat dolls

 

 

tomwebb1
Casual Listener

hi eric

tomwebb1
Casual Listener

im currenctly on my period

osornios
Rock Star 24
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napolodre
Casual Listener

hello my premium spotify got hacked and they change my email and password can u guys help me

osornios
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wafergold
Newbie

Hi My account has been hacked same way .<snip-moderator edit>

Before delete everything I would like to try to recover the account for the playlist.

 

It seems that this is happening a lot  can you install a double security protection?

In attachment a copy of the new wrong information

osornios
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Stiitch
Newbie

My premium account is also hacked.

I tried to email you guys But got no reply. 

Please help me! 

osornios
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bbailey490
Newbie

This has happened to me as well!!! Please help me I am super frustrated. Trying to go for a run with my music and cant because someone has hacked my account that I log in through through facebook. This is the device that keeps popping up

E9B6E520-62C7-4DFB-B8E8-DD29C642AC70.png

osornios
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maxatv
Newbie

Happened to me within the last week i'm guessing based on play history, same device everyone is posting, linked to facebook so luckily they couldn't change my email or facebook password, I kicked out all devices and changes the password to sign in by the numerical username.

 

Based on this thread you guys have a SERIOUS breach in your security. This needs to be fixed and acknowledged immediatly, you need to implement 2FA at a minimum or approve new sign ons.

patrickwilde
Casual Listener

Please help me My  Account, too!

osornios
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Suzyqzy
Newbie

Apparently,  you're one of the "lucky ones, with this same problem. Looks like I've paid for someone else to be a PREMIUM SPOTIFY customer,  (NOT HAPPY!!) And, hoping I will receive the same customer service as you did. 

osornios
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marcusmoore12
Newbie

My account was hacked today and they deleted all my songs I had saved, i was wondering how I can get those back if I could. And they are still listening to music off of a desktop and I have changed the password 

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