My premium account is hacked, please help!

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Re: My premium account is hacked, please help!

Rock Star 23
Rock Star 23

Hey @Chlogimore

 

Be sure to check this Support article.

 

osorniosRock Star 23
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Re: My premium account is hacked, please help!

juliuschang
Newbie

I got my account hacked today as well. My account is restored pretty fast, but my family members are still missing their premium account.

An unauthorized premium invitation was sent from my account. See attached screenshot.

 

Further on my credit card got skimmed about two months ago, someone buying a year of Spotify subscription...Not sure whose fault it is.. but you really need to upgrade your security! 

Re: My premium account is hacked, please help!

Hawk5
Newbie

It would appear that Spotify has been hacked as I can't seem to access my account and change anything without being directed to corrupt websites. I attached an image to this post.

spotify-5768.jpg

Re: My premium account is hacked, please help!

bigmanhero
Newbie

Spotify,

 

i also have this problem. I have been locked out of my account due to someone changing all my contact details. I can not reset my password because the emails are going to an email account I do not own. I am also paying for the service. 

 

Can you please reinstate username: ********* back to my email account: *snip* or my Facebook account (which was my original login). 

 

Or at least contact me to directly to sort out this issue. It’s extremely frustrating! 

 

Look forward to hearing from you. 

Solution!

Re: My premium account is hacked, please help!

Rock Star 24
Rock Star 24

Hey everyone,

 

Sorry to hear that you think your account’s been taken over.

 

If you notice any of the following occurring on your account unexpectedly, your account may have been taken over.

  • Your password is no longer working.
  • The email address associated with your account has changed.
  • Playlists have disappeared or been added.
  • Subscription changes (Note: We never display your full payment information).
  • Someone else's Facebook has been connected to your Spotify account.

Check out the steps under ‘What do I do if my account has been taken over?’ in this support article for what to do next.

Hope this helps!

MaximRock Star 24
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Re: My premium account is hacked, please help!

user-removed
Not applicable

I have just encountered this problem I am unable to change the email because of the password being changed by the person who hacked my account I signed in with Facebook and right after that it logged me out the person must of deactivated my Facebook account from my Spotify account 

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Re: My premium account is hacked, please help!

Rock Star 23
Rock Star 23

Hey @user-removed

 

Be sure to check this support article here.

 

osorniosRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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