My premium account is hacked, please help!

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Re: My premium account is hacked, please help!

Stiitch
Newbie

My premium account is also hacked.

I tried to email you guys But got no reply. 

Please help me! 

Re: My premium account is hacked, please help!

Rock Star 23
Rock Star 23

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osorniosRock Star 23
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Re: My premium account is hacked, please help!

bbailey490
Newbie

This has happened to me as well!!! Please help me I am super frustrated. Trying to go for a run with my music and cant because someone has hacked my account that I log in through through facebook. This is the device that keeps popping up

E9B6E520-62C7-4DFB-B8E8-DD29C642AC70.png

Re: My premium account is hacked, please help!

Rock Star 23
Rock Star 23

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osorniosRock Star 23
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Re: My premium account is hacked, please help!

maxatv
Newbie

Happened to me within the last week i'm guessing based on play history, same device everyone is posting, linked to facebook so luckily they couldn't change my email or facebook password, I kicked out all devices and changes the password to sign in by the numerical username.

 

Based on this thread you guys have a SERIOUS breach in your security. This needs to be fixed and acknowledged immediatly, you need to implement 2FA at a minimum or approve new sign ons.

Re: My premium account is hacked, please help!

patrickwilde
Casual Listener

Please help me My  Account, too!

Re: My premium account is hacked, please help!

Rock Star 23
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osorniosRock Star 23
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Re: My premium account is hacked, please help!

Suzyqzy
Newbie

Apparently,  you're one of the "lucky ones, with this same problem. Looks like I've paid for someone else to be a PREMIUM SPOTIFY customer,  (NOT HAPPY!!) And, hoping I will receive the same customer service as you did. 

Re: My premium account is hacked, please help!

Rock Star 23
Rock Star 23

<snip-moderator edit>

osorniosRock Star 23
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Re: My premium account is hacked, please help!

marcusmoore12
Newbie

My account was hacked today and they deleted all my songs I had saved, i was wondering how I can get those back if I could. And they are still listening to music off of a desktop and I have changed the password 

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