My premium account is hacked, please help!

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Re: My premium account is hacked, please help!

Rock Star 23
Rock Star 23

Hey @marcusmoore12

 

Be sure to check this Support article.

 

 

Hope it helps. 🙂

osorniosRock Star 23
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My premium account is hacked, please help!

user-removed
Not applicable

Hi

 

My account's email address has been changed without my permission and I can't login anymore. Can you please help. I want my account back.

Re: My premium account is hacked, please help!

Rock Star 23
Rock Star 23

<snip-moderator edit>

osorniosRock Star 23
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Re: My premium account is hacked, please help!

user-removed
Not applicable

I tried to fill the contact form but the site said that the "session has ended". Right now the hacked has purchased family-premium with my credit card information. Is there something that can be done?

 

I also tried to use SpotifyCares in facebook.

Re: My premium account is hacked, please help!

Rock Star 23
Rock Star 23

@user-removed

 

You should try with a different browser, or open a private window (incognito mode), and see if that does it.

 

Also, try in a different device (computer, tablet, etc.)

 

Be sure to use this link logged out of any Spotify account in your browser.

 

Hope it helps. 🙂

osorniosRock Star 23
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Re: My premium account is hacked, please help!

user-removed
Not applicable

My premium/family account seems to be hacked, tried contacting the support. But its friday, so thought I might try here aswell...

 

Got logged out from the app this wednesday and can’t get back in.

I can still access the account from my PSN and the wifey can use her linked one without any issues.<snip-moderator edit>

 

Think the hotmail might have expired and someone figured out how to change the password.<snip-moderator edit>

 

Still pay for this and really want my playlists back! 

 

<snip-moderator edit>

 

Really need help with this...

 

 

Re: My premium account is hacked, please help!

Rock Star 23
Rock Star 23

Hey @user-removed

 

Be sure to check this support article here.

 

osorniosRock Star 23
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Re: My premium account is hacked!

Joppe331
Newbie

Hello there, I have the same problem as these people. My account seems to be stolen by someone and I was able to log in through Facebook but not change password or email, because I needed the current password.


Please help me get my account back so i don't have to pay for premium to another person

Re: My premium account is hacked!

Rock Star 23
Rock Star 23

Hey @Joppe331

 

Be sure to check this Support article.

 

osorniosRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: My premium account is hacked, please help!

Chlogimore
Newbie

My account just got hacked today. My email and my password got changed. I only have my email linked to my spotify not facebook. and i have a premium account my username is: *******

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