My premium account is hacked, please help!

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Re: My premium account is hacked, please help!

chainsawrot
Newbie

Another one here... email has been changed so i cannot change it back.. i can login with facebook. 

Re: My premium account is hacked, please help!

guipfau2
Newbie

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Re: My premium account is hacked, please help!

ridz84
Newbie

It seems my premium account has also been hacked. I remember having created my account with Spotify using facebook login and hence don't actually have a password.

 

It's come to my attention recently that the details on my profile are not mine. There's no way for me to reset my password, because the email is also not mine (and to change it requires me to enter the password). I've used the contact form to contact Spotify but the final screen shows that Spotify will reply to me via the email account on file (which is not mine).

 

What should I do?

Re: My premium account is hacked, please help!

Lies14099
Casual Listener
Hello,

My premium account is also hacked. They changed the email address and password.

Please help!

Re: My premium account is hacked, please help!

Lies14099
Casual Listener

<snip-moderator edit>

Re: My premium account is hacked, please help!

ark86
Newbie

I'm having the same problem. It's massively frustrating (not to mention a bit insulting) that I cannot get a response from Spotify. I responded to the initial email saying that my contact info was changed and don't even have a support ticket yet. The anonymous contact form specified earlier in the thread informs me that they will contact the email on the account, which is not my email.

 

Based on what I'm seeing, I don't know that I want to continue as a paying Spotify customer. It seems that there isn't a concerted account security effort. I hope to be proven wrong.

 

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Re: My premium account is hacked, please help!

aszure
Casual Listener

Another one here too. I have already discontinued the payment method for this. I have been a spotify user for a long time, and this lack of communication is horrible. I have emailed, gone to the forums, facebook and twitter. Not a single peep back from anyone. I have suggested this service to so many people over the years, and have had the family plan for months. This makes them look like a pile of steaming....

 

Plus from all the posts that I have been seeing, this seems to be a trend with facebook linked accounts. But of course, no confirmation one way or the other. I could see ignoring the user if it was a free service, but i'm a premium member.  At least acknowledge the paying users and tell us you're looking into it. 

Re: My premium account is hacked, please help!

jamatal
Newbie

Hi,

 

my account has also been hacked, email and password changed so I can only access with my facebook. I have already filled the form, but it says the automatic reply will be sent to an email that is not mine.

 

Some help please or I will have to cancel the account. Very disappointed.

Re: My premium account is hacked, please help!

emmajane5
Newbie
Hi can you help me please I am having the same issue and I cannot find the correct form- all of my emails are going to an account that has hacked me. Please help !

Re: My premium account is hacked, please help!

azizk
Newbie

I'm in a similar situation. Suddenly unable to login to my premium account and worried about my payment details.

What's the best thing to do? I've contacted them, but a way to get faster response?

 

Thanks

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