hi there.. my account has been hacked too and really want someone to sort it asap.. not receving any case numbers and i keep getting told the email has been sent to the address that somoene has changed my account too.
My account has also been hacked. Someone changed the email and password because when I tried to use my email address it said that it wasn't linked to any active spotify account. I was just using it two days ago. I had to make a new acocunt through facebook and am currently waiting for an email back from spotify about my problem.
Ya good luck with them contacting you, mine has been hacked for a month now, I have sent 5 emails still no response I canceled my credit card and switched to a different streaming company. They have horrible customer service!
My account was also hacked, I sent two emails with no answer, all my list where deleted and I have at least 3 different devices accessing my account. I cannot change password because the account is linked to facebook. I changed the facebook password twice but the problem continues. I have spotify since it started in Canada but I am saying goodbye, there is unexistent customer support wish is ridiculous when we pay "Premium" I don't feel that SPotify cares about keeping customers. We have 3 accounts in the house and we are about to shut all of them and move to Apple music :( I am sooooo pissed