My premium account is hacked, please help!

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Re: My premium account is hacked, please help!

nellsbells20
Newbie

hi there.. my account has been hacked too and really want someone to sort it asap.. not receving any case numbers and i keep getting told the email has been sent to the address that somoene has changed my account too. 

 

very worried right now

Thanks

Re: My premium account is hacked, please help!

andyy119
Newbie
My account has also been hacked and my email has been changed, so sending support to the new email would be pointless

Re: My premium account is hacked, please help!

Afstud150
Casual Listener

<snip-moderator edit>

Re: My premium account is hacked, please help!

user-removed
Not applicable

My account has also been hacked. Someone changed the email and password because when I tried to use my email address it said that it wasn't linked to any active spotify account. I was just using it two days ago. I had to make a new acocunt through facebook and am currently waiting for an email back from spotify about my problem. 

 

This is so irritating. 

Re: My premium account is hacked, please help!

bmxbeny
Newbie

Hi my premium account (<snip-moderator edit>) has also been hacked. Please help!

 

Thanks

Re: My premium account is hacked, please help!

alunsimpson
Newbie

Hi, same with me. Premium account hacked. Email and password changed, can only login with Facebook. <snip-moderator edit>

Re: My premium account is hacked, please help!

ichidgey1
Casual Listener

Same is now happening to me <snip-moderator edit>

Re: My premium account is hacked, please help!

Afstud150
Casual Listener
Ya good luck with them contacting you, mine has been hacked for a month now, I have sent 5 emails still no response I canceled my credit card and switched to a different streaming company. They have horrible customer service!

Re: My premium account is hacked, please help!

Jugsy67
Newbie
spotfiy's customer support sucks - really poor links, hard to find - they take the money and run :(

Re: My premium account is hacked, please help!

11156874092
Casual Listener

My account was also hacked, I sent two emails with no answer, all my list where deleted and I have at least 3 different devices accessing my account. I cannot change password because the account is linked to facebook. I changed the facebook password twice but the problem continues. I have spotify since it started in Canada but I am saying goodbye, there is unexistent customer support wish is ridiculous when we pay "Premium" I don't feel that SPotify cares about keeping customers. We have 3 accounts in the house and we are about to shut all of them and move to Apple music :( I am sooooo pissed

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