My premium account is hacked, please help!

Solved!
Reply

Re: My premium account is hacked, please help!

Rock Star 23
Rock Star 23

<snip-moderator edit>

osorniosRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: My premium account is hacked, please help!

Icepeakenja
Newbie
It happend to me aswell that I was hacked, two e-mails and one form with no reply in three days. I'm not the person to get pissy about these things but when a paying customer gets no help in three days thats about the criteria for me getting pissy about it.

Re: My premium account is hacked, please help!

user-removed
Not applicable

Spotify got back to me re: my hacked account. Please note that they LOCKED ME OUT of my account. They won't even investigate with all the very specific (links!) information unless I do this, but I have no way of knowing any of this info without looking at my account.

Re: My premium account is hacked, please help!

Rock Star 23
Rock Star 23

@user-removed

 

Look for any receipts you might have received in your email accounts. In them, you'll find all the information they need.

osorniosRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: My premium account is hacked, please help!

bethayer
Newbie

Can't use the contact form -- my account now has someone else's email address on it.

Re: My premium account is hacked, please help!

user-removed
Not applicable
Hey @bethayer

I'd recommend adding your contact email in the query bit of the contact form.

The team will be able to reply to the address of your choice :)

Re: My premium account is hacked, please help!

Rock Star 23
Rock Star 23

<snip-moderator edit>

osorniosRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: My premium account is hacked, please help!

paul-wade
Casual Listener
Im experiencing the same thing right now. someone keeps switching playback to their device and kicking me out. Ive logged out every where and changed my fb password and its still happening. I sent spotify a message early this morning and its now after lunch and no response. Ready to switch

Re: My premium account is hacked, please help!

Rock Star 23
Rock Star 23

@paul-wade

 
Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.

osorniosRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: My premium account is hacked, please help!

paul-wade
Casual Listener
Right but who ever this is is messing with my playlists I don't want to wait 24 hours and hope they don't mess up all my stuff.
SUGGESTED POSTS