My premium account is hacked, please help!

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Re: My premium account is hacked, please help!

Rock Star 23
Rock Star 23

@paul-wade

 

Fortunately, playlists may be reverted to a previous state, and the customer service people should help you with that.

 

Have you checked your email address in your profile? The response will be sent to that address

 

If you login to your account in the website

 

https://www.spotify.com/account/overview/

 

Check that your email address is correct (not been altered by someone else) and change the password to a more secure one.

 

 

osorniosRock Star 23
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kljsadkljsadkl

kljsadkljsadkl
Newbie

I've been having the same problem for a little over two weeks now. Got an email telling me my email address had been changed, and my password had also been changed.

 

Any other suggestions?

Re: My premium account is hacked, please help!

jdroberto
Casual Listener
Mine account too. Can't get emails for resets as the hacker changes the email address. How do I fix this ?

Re: My premium account is hacked, please help!

user-removed
Not applicable
I had to cancel my account. If you don’t want to do that (though I suggest
it), their emailed support is a pain. Go to their Facebook page and just
jump in on any recent post, then reply with your situation. Only way to get
assistance without mounds of extra frustration.

Re: My premium account is hacked, please help!

Netgifted
Newbie
 

Re: kljsadkljsadkl

Rock Star 23
Rock Star 23

@kljsadkljsadkl

 

Try through Twitter, tweet them at @SpotifyCares.

osorniosRock Star 23
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Re: My premium account is hacked, please help!

Rock Star 23
Rock Star 23

@jdroberto

 

Do you have access to your account through facebook?

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.

osorniosRock Star 23
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Re: My premium account is hacked, please help!

kaliila
Casual Listener

My account just got hacked aswell, and i dont know what to do!!!!

when i go through their contact forum and send it they say they will send the email to my hackers email, what do i do!?

Re: My premium account is hacked, please help!

Rock Star 23
Rock Star 23

<snip-moderator edit>

osorniosRock Star 23
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Re: My premium account is hacked, please help!

Blank_Page
Casual Listener
Hey I have been hacked as well and I don't know my username either help
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