My premium account will not sync

[user-removed]

Plan

Premium

Country

 Israel

Device

Xiaomi 5S

Operating System

MIUI 9.6.1.0

My Question or Issue

 Hi,

I've been using Spotify for several months now and since the app on my phone kept crashing I reinstalled the app.

Now that the app was reinstalled I logged into my account but for some reason, my premium account is not activated. I'm not sure what email address I used to activate my account but this is definitely my main email address (I wouldn't use another).

The account I'm using now is active and working, just without any premium privileges nor the library songs I saved.  

How can I  fix this?

Thanks!

[Billy-J]

Hey @user-removed, and welcome to the community.

Hope you're doing great! 

Could you make sure that you are logged into the correct account? If there are any error messages being shown, feel free to send them over (make sure to hide sensitive info when posting to the community).

Let me know how this goes 🙂 

[user-removed]

Hello @Billy-J

---

@Billy-J

Thank you for the reply, I didn't see any error messages or anything of the sort...

When I enter the premium page, the app is asking me to join the premium and won't recognize me as an active user.

What can I do? @_@

[Billy-J]

@user-removed.

Since you are logging in from the app, could you try signing out/in to see if that makes a difference? Also, when you sign into your account here, does it say Free or Premium?

Let me know how you get on 🙂 

[user-removed]

Hey @Billy-J

I did try to log in and out several times and all had the same result.

I also tried to log in using the site as you suggested and still, the same result.

I did go and tried to use the recover-playlists tool from the site, and this is the message I got:

We had an error retrieving your deleted playlist. Please try again later.

Do you have any idea how can I reach the support team of Spotify?

Again, thanks for your help!

Sekler

[Billy-J]

@user-removed.

Thanks for getting back to me 🙂 

Could you try logging in to retreieve your playlist using another browser or incognito mode?

Let me know how you get on!

[user-removed]

@Billy-J

I tried both, same things 😞

I think I need to contact their support team...

[user-removed]

Hey Billy-J,

I've contacted the support team and they recovered my account using the payment info.

Thank you for your help 🙂

[Billy-J]

Hey again.

I'm so glad to hear things are working again. If you need help with anything else, you can always start up a new thread and the community will be happy to help.

Have a nice day 🙂