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My premium hasn't been activated yet

My premium hasn't been activated yet



Yesterday i bought the 3 months premium for 0.99$ and for some reason it still hasn't activated yet. For example I can't download offline music or anything.

1 Reply

Hey @popombe,


Here's what to try if you've upgraded to Premium but don't see it in the app:


  • Check your subscription page. Your status should be Premium. 
  • If you're on Premium, try signing out and back into the app. 
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.



If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction.

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