My premium subscription appears to be impossible to cancel. HELP PLEASE.

Reply

My premium subscription appears to be impossible to cancel. HELP PLEASE.

brookenonsense
Casual Listener

I want to cancel my spotify premium subscription.


HOWEVER. When I log in from facebook it says I am on Spotify free.
AND There is no option to for me cancel my subscription in the Spotify app.
AND, when I go to the App STore/iTunes in the settings on my iPhone to cancel the subscription, there is no option to cancel there either.

Please help me. I can't pay $12.99 a month for an app i no longer want.

3 Replies

Re: My premium subscription appears to be impossible to cancel. HELP PLEASE.

MaryS
Roadie

Hi there!

 

Thanks for your post and welcome to the community!

 

Spotify Customer Support can certainly help you on this. 

 

Get in touch with them via email by filling out this online form here, or on Twitter with the @SpotifyCares handle.

 

Thanks!

Re: My premium subscription appears to be impossible to cancel. HELP PLEASE.

brookenonsense
Casual Listener

Hi Mary Jay. The link you posted sent me to my account overview, not an online form.
Can you please send a link to the online form?

Thanks

BNN

Highlighted

Re: My premium subscription appears to be impossible to cancel. HELP PLEASE.

MaryS
Roadie

 

Woopps, slippery hands! My bad ;)

 

Here you go: https://support.spotify.com/contact-spotify-support/

 

 

SUGGESTED POSTS