My purchased MP3s do not appear in Downloads or in my C-drive

[ftaj]

Hi

I paied for 15 MP3s, purchase went well and money has been withdrawn but there is not a single file in my downloads library. The files are not anywhere on my computer either! What is happening? How do I get to them?

[user-removed · Accepted solution]

Hey there!

Just contact to Spotify and payment team will be able to help you with this case.

You can get in touch to payment team using Contact form from About us section.

Thanks!

[ftaj]

Many thanks!!