My "Spotify Receipt" is not in a language that I understand

[#1]

I recently updated my payment method, and I received a receipt via email. This receipt is in a language that I don't understand. I can't read or speak it.

It looks like one of the native languages in my country, but I can't be 100% sure. The second half of the email contains the English version, but the subject and the first part of the email is useless to me.

I can't find a place to change my language. So it seems that Spotify is setting the language based on the country that I am in. Since I'm from a country with ELEVEN official language, I don't know how Spotify can decide which language to show in my receipt email? Is there a way I can change this?

[Billy-J]

Hey there! I am sorry to hear about this but maybe I can help. 

You are able to change your language settings following these steps. These settings should apply to all devices that you're using. If you change your language settings and you are still facing issues, please let me know. 

You can also view all of your receipts on your Receipts page here.

Hope this helps!

[samon127]

Hello Billy-J, exactly the same problem and the article you mentioned is helpless to the language of my receipt received in my mailbox

[Billy-J]

Hey @samon127,

Thanks for reaching out. Changing the language only applies to the Spotify app. If you are viewing your account page and it is also being presented in a different language, you may want to check and see if your country and region settings are correct. If they are, you will have to check the device you're using and see if it's set to the correct language. 

The link that I sent in my last reply is where you would see Receipts from any transactions you have had with Spotify on that account for the past 2 years. 

Let me know how things go! 

[adamzinh]

i am having problem, i am not using premium, but getting payment and receipt from spotify. this is the best receipt generator spotifyreceiptify.com

[OscarDC]

Hey @adamzinh,

Welcome to the Community and thank you for joining the conversation.

Jumping in just to mention that if you haven't registered your card to pay for a Premium account, it's possible that someone might be using your card without your authorization. In this case, since we don't have access to users' accounts from the Community, we'd recommend contacting our Customer support directly so they can check the payment, look for the account and help you further. 

Hope this helps. If anything else comes up, the Community will be here for you.

[KyleM3]

I’m having the same issue! This is so annoying