My son reset my account and now everything is gone?! :(

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My son reset my account and now everything is gone?! :(

Newbie

I had a Premium Family Plan. My oldest son, myself, and my husband all had profiles. My younger son decided to do something to my account and I believe has reset/deleted my entire account. I know can log in but my account is back to the free account, all my playlists are missing, and I'm back to square one. Please tell me there is a way to figure out how to get it back to where it was?!

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Re: My son reset my account and now everything is gone?! :(

Community Legend

Hi @kravmom!

 

That's a shame! Have you asked him whether he knows if he deleted or reset the account? What you could do is reach out to Spotify through this contact form with your query. 

 

Hope this helps!

 

A

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