My songs all missing and can't login to Desktop app

[ichigo325]

Hi, I connect Spotify with my Facebook but it keep bugging me with this login box http://imgbox.com/ftbBO7Q9 . Later, I tried to login at web Spotify but all my songs missing and I've become Free user! http://imgbox.com/AKaOiTFx . Please help since my subscription renew tomorrow. If this problem cant be solve I dont want to continue paying forPremium subscription.

[MattSuda]

It sounds like you have created a duplicate account:

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Just-subscribed-Not-getting-Premium...

"It's also possible you may have a duplicate account - one account associated with a username, the other created and linked to your Facebook profile. If you believe you may have a duplicate account, try accessing either account to see if you can locate your Premium subscription."

To link your premium account with the duplicate Facebook account you created:

Login to the desktop app with your username and password, and then go into the settings to connect Facebook. This should link them together.

If you still have trouble,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[ichigo325]

It seems that my Username changed.. The old one like this 1215[..] now 1118[..]. I still using Facebook to log in.. How the username can automatically changed?

[MattSuda]

Contact support using the link I provided and they will be able to take a look and help you