Help Wizard

Step 1


My spotify account has been completely taken over

My spotify account has been completely taken over






Windows 10

Operating System

Windows 10


My Question or Issue

Last night my music kept randomly pausing on and off so I checked out why and apparently someone has been using my account with the phone Venus e3, so I looked into it more and this person changed my email (to an email that ended with quickemail or something like that) and my password. I tried to change my password but it said that my current password was incorrect. I was looking at the Spotify help for if someone taken over my account and blindly followed the steps and clicked logout on everything which made it so that I was completely logged out with no way back in. Is there anything I can do about it now? I made this new account to ask this question and to use in the meantime

1 Reply

Hey @user-removed, thanks for reaching out to the Community!

Sorry to hear that you think someone has gained access to your account. I'd recommend checking out this support article for the next steps to take. If you've already completed a step on that page, just skip to the next one.


Have a nice day 🙂 

Billy-JSpotify Star
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