My spotify account keep logging out from my phone

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My spotify account keep logging out from my phone

user-removed
Not applicable

 

Plan

Premium

Country

Singapore

Device

IPhone XR 

Operating System

iOS 11?

 

My Question or Issue

Ive been having this issue lately about my account being log out of a sudden on my phone. And when I log in, it seems like someone used my account as it played a song that I didn’t even listen before. And IT HAPPENS ALL THE TIME. Can you check it out for me? It first happen after I use the Spotify on the desktop. Attached is the songs that I didn’t even listen to

 

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1 Reply

J-Bayudang
Composer

Hello there, my friend.

Thank you for reaching this out here in the Community.

 

I would suggest you to change your password right away, remove all granted permissions in the "Apps" tab, clear "services", remove unknown offline devices, and then sign out everywhere.

 

Hope this will help you out. But in case the problem still exist, it's best to reach out directly to Spotify Support. They can be reached through their Twitter @SpotifyCares ( https://twitter.com/SpotifyCares?s=09 ) or through the online SpotifySupport ( https://support.spotify.com/us/contact-spotify-support ).

 

 

 

* Note that if you are going submit a contact form (instead of sending a DM on Twitter), make sure to check your inbox and junk folder for an email from Spotify.

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