My spotify broke completely

[Issarnik]

Plan

Premium

Country

Device

PC

Operating System

Windows 10

My Question or Issue

 Hello.

Today my spotify completely broke on pc. It started about 6 months ago when I couldn't see what my friends are listening to. Then about a month ago some songs I searched for didn't play (Blank album cover,didn't have a timer) and today I could only play songs in my playlist (New ones that I added didn't play) so I decided to reinstall spotify. Now I can't play anything (not even a podcast) and all my playlists aren't displaying any songs and it shows that I have 0 songs in every playlist. On my phone everything works fine and my playlists have songs. Please help.

[Bittencourt]

Hi @Issarnik, thanks for writing!

Please try following these steps:

1. Press the windows key and type in spotify (or you could probably just find it on your desktop - if so skip to step 3)

2. Right click on OPEN FILE LOCATION

3. RIGHT-click on the program and left click on PROPERTIES

4. A tab should open up titled SPOTIFY PROPERTIES, with six subtabs labled SECURITY, GENERAL, DETAILS and etc.

5. Select the COMPATIBILITY tab and highlighted in blue is a button labled RUN COMPATABILITY TROUBLESHOOTER.

6. The troubleshooter should run you through the rest!

Again, what this looks like:

Spotify.exe -> Properties -> Compatibility -> Run Compatibility Troubleshooter

Let me know how it goes!

[Beloba03]

I'm having the exact same problem. The compatibility settings didn't work neither did running as administrator. I've also tried the windows store version and the online version multiple times (With a full reinstall in between).

[Bittencourt]

Hey @Beloba03, 

Did you try the steps I gave above?

[Beloba03]

I have, I contacted support as well. They said they were aware of this problem and are working on a fix.

[ulrikvn]

all of you 2?

[KSBGAMING]

Hi Issnark,

I've had such problems too. I uninstalled Spotify and reinstalled it. An alternative is On Cortana search: Task Manager. If Spotify is there right click it, and click "end task." And try again. Basically, Open Task Manager > Look For Spotify> If there click "end task."

Good Luck!

KSB.

[KSBGAMING]

I use your answer a ton. Quite useful. Kudos! @bitencourt

[Beloba03 · Accepted solution]

This solution has worked for me!

https://community.spotify.com/t5/Spotify-Answers/Web-Player-doesn-t-play-any-music-what-to-do/ta-p/4...

[Bittencourt]

Hey @KSBGAMING, you're welcome, I'm glad I could help you!

[Issarnik]

Thanks for the help everyone!