My spotify broke completely

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My spotify broke completely

Issarnik
Casual Listener

 

Plan

Premium

Country

 

Device

PC

Operating System

Windows 10

 

My Question or Issue

 Hello.

Today my spotify completely broke on pc. It started about 6 months ago when I couldn't see what my friends are listening to. Then about a month ago some songs I searched for didn't play (Blank album cover,didn't have a timer) and today I could only play songs in my playlist (New ones that I added didn't play) so I decided to reinstall spotify. Now I can't play anything (not even a podcast) and all my playlists aren't displaying any songs and it shows that I have 0 songs in every playlist. On my phone everything works fine and my playlists have songs. Please help.

album blank.PNG
empty playlist.PNG
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Solution! 1 person liked this

Re: My spotify broke completely

Beloba03
Casual Listener
10 Replies
1 person liked this

Re: My spotify broke completely

Rock Star 21
Rock Star 21

Hi @Issarnik, thanks for writing!

 

Please try following these steps:

 

1. Press the windows key and type in spotify (or you could probably just find it on your desktop - if so skip to step 3)

2. Right click on OPEN FILE LOCATION

3. RIGHT-click on the program and left click on PROPERTIES

4. A tab should open up titled SPOTIFY PROPERTIES, with six subtabs labled SECURITY, GENERAL, DETAILS and etc.

5. Select the COMPATIBILITY tab and highlighted in blue is a button labled RUN COMPATABILITY TROUBLESHOOTER.

6. The troubleshooter should run you through the rest!

 

Again, what this looks like:

Spotify.exe -> Properties -> Compatibility -> Run Compatibility Troubleshooter

 

Let me know how it goes!

BittencourtRock Star 21
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Note: I'm not a Spotify employee.

Re: My spotify broke completely

Beloba03
Casual Listener

I'm having the exact same problem. The compatibility settings didn't work neither did running as administrator. I've also tried the windows store version and the online version multiple times (With a full reinstall in between).Capture.PNG

1 person liked this

Re: My spotify broke completely

Rock Star 21
Rock Star 21

Hey @Beloba03

 

Did you try the steps I gave above?

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: My spotify broke completely

Beloba03
Casual Listener

I have, I contacted support as well. They said they were aware of this problem and are working on a fix.

Re: My spotify broke completely ;(

ulrikvn
Casual Listener

Re: My spotify broke completely

KSBGAMING
Music Fan

Hi Issnark,

I've had such problems too. I uninstalled Spotify and reinstalled it. An alternative is On Cortana search: Task Manager. If Spotify is there right click it, and click "end task." And try again. Basically, Open Task Manager > Look For Spotify> If there click "end task."

Good Luck!

KSB.

Re: My spotify broke completely

KSBGAMING
Music Fan

I use your answer a ton. Quite useful. Kudos! @bitencourt

Solution! 1 person liked this

Re: My spotify broke completely

Beloba03
Casual Listener
1 person liked this

Re: My spotify broke completely

Rock Star 21
Rock Star 21

Hey @KSBGAMING, you're welcome, I'm glad I could help you!

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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