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My spotify got hacked, i did send in an report of it, but never got any response back!

My spotify got hacked, i did send in an report of it, but never got any response back!

Hey. My spotify account was hacked for a while ago, i sent in a ticket the day i found it out, but never got an response back.
I have all of the receipts and can provide any info.
The username: Felsin

Contact me on email: <snip>@hotmail.com

Hate that you guys have used 2 months to answer me.

 

[Snip-Email(Privacy)-Peter]

Reply
6 Replies

Hello!

Did you respond to the automatic reply,
If you received one? (Even if it was a no-reply).

Hope this helped 🙂


Don't forget to add your Kudos and mark as a solution if it helped you!

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Whats a Spotify Rock Star?

Just going to hide that email address from your post for privacy. 

If you could reply to the automated email as @Josh mentioned above and let us know your case number we can get that escalated for you. 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

# 00997147
thats the case number

@Felsin Thanks for this. I've passed it onto the relevant team to take a look at.

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Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?

So when will i get to know what will happen?

The team will reach out to you via email as soon as they can. 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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