My subscription does not last for even one month.

[hazwan2911]

I've subscribed for spotify family premium package. But after not even one moth (only one week i think) my account and all other accounts that are with me in the package has been downgrade for free version. How is this happening? Here is some proof of my purchase and what is really happening to me. Come on this is so frustrating. Please solve this

This is my purchase for this monthAnd now its free??

[weishen]

same here bro. emailed them and they ask me to come to the 'community'. amazing

[hazwan2911]

Ya, what the **bleep** man. This is so frustrating. I've been looking for a way to directly contact their customer service. But I found none. Thanks a lot spotify for your "great" service.

[osornios]

@hazwan2911

You should contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

@weishen

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.