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My username and profile picture changed

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My username and profile picture changed

CemtheWolf

 

Plan

Premium

Country

Turkey

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

Windows 10

 

My Question or Issue
Hello my username changed  with my random letters an numbers and my profile pcture changed with unknown picture i cant change my username and my profile picture

 screenshots are in attach

 

 

spotify 2.png
spotify 1.png
Reply

Accepted Solutions
Marked as solution

OneByBoo

Hi @CemtheWolf,

thanks for you quick response !

 

It seems like a small connectivity issue as sometimes your designated security  created username (all users get it for security reasons) appears, however all other users see your display name as it is.

 

What i would like you to try is to visit your account overview page, scroll down a bit and click on "Sign Out Everywhere".

This will have your account signed out across all devices and when you log back in it might shake things up a bit.

 

In the meanwhile, post back with your original username so i can look it up on my personal account and check out this support page.

 

Waiting on your update 🙂

OneByBooRock Star 19
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5 Replies

OneByBoo

Hi there @CemtheWolf

thanks for reaching out !

 

Have you performed any changes in your account details lately ?

Is you account Facebook based or email ?

 

Thanks for your cooperation 🙂

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

CemtheWolf

No i didnt make any change and my account is email based

Marked as solution

OneByBoo

Hi @CemtheWolf,

thanks for you quick response !

 

It seems like a small connectivity issue as sometimes your designated security  created username (all users get it for security reasons) appears, however all other users see your display name as it is.

 

What i would like you to try is to visit your account overview page, scroll down a bit and click on "Sign Out Everywhere".

This will have your account signed out across all devices and when you log back in it might shake things up a bit.

 

In the meanwhile, post back with your original username so i can look it up on my personal account and check out this support page.

 

Waiting on your update 🙂

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

CemtheWolf
yeah it worked thank you and my username CemTheWolf by the way

OneByBoo

Hi @CemtheWolf

thanks for bearing with me and trying out all of my advises !

 

All looks good on my end as i went on a searched for your profile.

Glad to hear it all works now.

 

Enjoy Spotify 🙂

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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