My username is a bunch of random numbers

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Re: My username is a bunch of random numbers

sully55667
Casual Listener

yes i have tried that as well. I did a clean install on both my computer and my phone and it is still the same 

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Re: My username is a bunch of random numbers

Moderator
Moderator

Hi @sully55667,

 

Thanks for trying out all of the steps we've provided so far. 

 

Can you clarify if your Facebook account is still active?

 

Have you disconnected your Facebook account from your Spotify account? If that's the case and your account was created through Facebook, you'll start seeing numbers instead of your name. Also, it won't be possible to reconnect your Facebook to your Spotify account.

If that's what happened, you might want to create a new account and transfer all of your saved content to it. For more info, check this article

 

Keep us in the loop!

PetyaModerator
 
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Re: My username is a bunch of random numbers

AlexButter
Visitor

Hi Sully,

 

I had this too, I found that doing the following worked for me:

 

  • Toggle the switch to 'on'
  • Wait a couple of seconds
  • Toggle the switch to off
    • A popup appears "Are you sure?"
  • Click cancel

When I refreshed the page the Facebook toggle was enabled instead of disabled.

 

Hope this helps!

Alex

 

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Re: My username is a bunch of random numbers

Moderator
Moderator

Hey again @sully55667,

 

Thanks for staying with us while trying to get this solved! 

 

There's an Ongoing Issue that was created about Process My Facebook Data not staying turned on. Apparently there are more users experiencing this. 

 

We encourage you to go there and add your vote to show you're affected by this too. You can do this by clicking on +VOTE. If you want to stay informed about any updates, feel free to subscribe. 

 

We ask you to bear with us and let us know if we can help with anything else related to Spotify in the meantime! 

 

Have a good day!

PetyaModerator
 
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