Announcements

My username turned into a code and I cant access my account

My username turned into a code and I cant access my account

bellamia5

Helllo, yesterday I noticed that my name had turned into a strange code: 21el4fe64i6yb3cljlh6lgivi. After I saw this I decided to relog, but after i logged out i couldnt enter my account again. I tried to log in with facebook and it turned out i have one more account, but without any of my playlists and most importantly without my premium subscribtion. This is how my acc looks now

Capture.PNG
Reply
3 Replies

TheBrickSlayer

bellamia5

Hey,
thanks for the fast answer, but sadly the problem is different ;/ it has nothing to do with me disconnecting my facebook profile and the code that my name turned into is different.

TheBrickSlayer

Umh, that's sad to hear. Luckily there is another way to solve this problem. You can easily open a ticket here : https://support.spotify.com/us/contact-spotify-support/?

 

I think that this is a miss sync that is not being recognized by the system.

Suggested posts

Env: prod