My username turned into a code and I cant access my account

Reply

My username turned into a code and I cant access my account

bellamia5
Casual Listener

Helllo, yesterday I noticed that my name had turned into a strange code: 21el4fe64i6yb3cljlh6lgivi. After I saw this I decided to relog, but after i logged out i couldnt enter my account again. I tried to log in with facebook and it turned out i have one more account, but without any of my playlists and most importantly without my premium subscribtion. This is how my acc looks now

Capture.PNG
3 Replies

TheBrickSlayer
Roadie

bellamia5
Casual Listener

Hey,
thanks for the fast answer, but sadly the problem is different ;/ it has nothing to do with me disconnecting my facebook profile and the code that my name turned into is different.

TheBrickSlayer
Roadie

Umh, that's sad to hear. Luckily there is another way to solve this problem. You can easily open a ticket here : https://support.spotify.com/us/contact-spotify-support/?

 

I think that this is a miss sync that is not being recognized by the system.

SUGGESTED POSTS