Mystery account being charged

[mmazelev]

I used an account on an old iphone, that was los,t that I had used the free 3 month premium service on. I got charged for it once and got in contact with someone at spotify - I asked them to either move the subscription to an account I actually use or just cancel it. So what ended up happening was they just cancelled it is. Now I just got charged again for it, out of no where! I haven't used spotify in a months and still don't know what username/account it's paying for in the first place. I really need help. I have no idea what username/account my bank account was charged for nor am I using the service... not sure what to do.

[kbrooksc]

Hi there!

I recommend reaching out directly to Spotify Support. With this anonymous online contact form, you can reach them without subscribing to / having access to a Spotify account or the email that was used to create that account.

They can also be reached through their Facebook Page SpotifyCares or their Twitter Handle @SpotifyCares.

If you use the online contact form instead of Facebook or Twitter, make sure to check your inbox and junk folder for an email from Spotify.

Cheers!