Mystery charge

[Monte88]

Just checked my bank account I've been charged $119.88 on march 26 2018 by spotify premium, reimbursed $119.88 on april 5 2018 by them. the problem is I've never gave my banking info to spotify, nor have I done any of their free trials. I first got spotify on the PS4 in early 2017, when I didn't have a account for them to charge; then I put it on my laptop through downloading the app in May/June. I did not once give them my info. I didn't get a bank account until close to the end of Dec 2017; In the my account section under receipts, I have zero transactions. So I'm really troubled with how you got my account info in the first place. can anyone shed some light on this? Thank you kindly in advance.

[Robert_W]

Hi @Monte88,

Welcome to the community!

In this case I would suggest for you to contact support directly so that they can see what happened there:

Email: https://www.spotify.com/about-us/contact/contact-spotify-support/

Twitter: https://twitter.com/SpotifyCares

Facebook: https://www.facebook.com/SpotifyCares

Let me know how it goes!