Não consigo entrar na minha conta no Redmi Note 12+

[LaraSouza1]

Não consigo acessar minha conta do Spotify de forma nenhuma no aplicativo pelo Redmi Note 12+, consigo entrar pelo notebook, pelo navegador do celular, mas pelo aplicativo não entra, sempre dá erro. Isso vem se estendendo há mais de 10 dias.

[Vasil]

Hey @LaraSouza1,

Hope you don't mind us replying in English, it's the official Community language.

Could you make one complete clean reinstall of your app on the Redmi Note as shown here?
If the issue persists after this, please send us a screenshot of the error and we'll gladly take a further look at what can be done 🙂
Thanks!

[Erikaraujo]

Boa noite, seu problema foi solucionado? Também tenho o mesmo aparelho e não consigo acessar minha conta, nem mesmo acesso ao Aplicativo através de uma nova conta, se obteve algum êxito me responda para tentar resolver o meu problema.

[AlejaR]

Hey @Erikaraujo,

Thanks for your reply here.

We hope you don't mind us answering in English as this is the official language of the forum.
 

In this case, we recommend you start off with a clean reinstall of the Spotify app on your device. By doing that, the app can be up-to-date, and you can make sure the cache is not leading to this inconvenience. You can see the steps for a clean reinstall here.

If the above doesn't do the trick, can you let us know the exact make/model and OS of the affected device, along with the Spotify version you're running there? Did you notice if this started to happen after a specific event, such as an OS update? If yes, please send us the details.

Lastly, are you seeing some errors when trying to log in? If yes, can you share with us a screenshot of that error? This way, we'll have a better look at what you see on your side. Keep in mind this is a public space, so to keep your data secure, we've deleted some of the details you kindly sent us.
 

Keep us in the loop!

[Erikaraujo]

Olá, tudo bem?

Ainda não consegui acessar minha conta, mesmo seguindo o passo a passo que você me enviou.

Meu celular é um Xiaomi Redmi Note 12 Pro+

A versão do meu Spotify instalada é a 8.8.52.458

Desde já agradeco

[OscarDC]

Hey @Erikaraujo,

Thank you for keeping in contact and for the info sent.

In order to continue investigating this case, since you've mentioned an error message in your original post, could you confirm what the error message says? A screenshot would be really helpful to understand it better.

Also, would you mind checking on a different mobile device (using the app, and your own account) to see if it makes any difference? If you don't have another one available, you can borrow one from a friend or family member to test it out. 

We'll be on the lookout.