Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hey @Piccoli! Thanks for writing.
We hope you don't mind us replying in English. But don't worry, our customer support team could give you a hand with this in Portuguese. You can get in touch with them here. You can also contact them via Twitter or Facebook. They'll reply to your message as soon as possible.
Hope this helps. Have an amazing day 🙂
resolveu o problema?? tambem estou com o mesmo erro aqui... eu estava logado, porem ouvindo no modo off line, entao o app fez log out, e nao consegui acessar mais. esta dando a mesma mensagen ´´ sua definicao atual e como offline fique online para se conectar ao spotify``
Olá @Marcvspaulino,
Bem-vindo à Comunidade Spotify. Não se preocupe, a nosso equipe de Contas vai dar uma olhada nisso. Você pode entrar em contato com eles através de qualquer uma de nossas mídias sociais: @Spotifyajuda no Twitter e Spotify Ajuda no Facebook, basta enviar-lhes uma mensagem privada com o endereço de e-mail da sua conta e nome de usuário.
Não hesite em nos mandar uma mensagem se precisar de nós novamente 🙂
Deixo sempre na opção offline pois viajo muito e agora não consigo conectar pois aparece a mensagem que estou offline e preciso estar online para ligar. A mensagem perciste e não consigo entrar. Oque devo fazer???
I also have this problem and I do not pay monthly to have problems, but leisure. As soon as I solve it I will migrate to DEEZER.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…