NEED A REFUND!!

Reply

NEED A REFUND!!

Farrahl21
Casual Listener
I went to sign up for the student discount. It asked for my card and then my school. My school was not on the list and it wanted me to send papers and such proving I am a student. I did not want to do that so I simply exited the page assuming since I had no proof of being a student i could not have that discount and would not be charged. I check my bank account today and I have been charged the student discount amount but do not actually have the service on my spotify it still has me onow free. So I need my money refunded back to my account. You can't charge me if I never got signed up for that service. And you shouldnt be asking for payment until you verify student status.
3 Replies

Re: NEED A REFUND!!

ErikG
Roadie

Hi.

 

Please get in touch with Spotify via this contact form, https://support.spotify.com/contact-spotify-support
Their support team will be able to take a look at your issue and you'll hear from them shortly.

Re: NEED A REFUND!!

Farrahl21
Casual Listener
I did that and got this :
We have some quick options we think can help you:

● Try searching our support site with frequently asked questions: https://support.spotify.com/

● Go to the Spotify Community: https://community.spotify.com/. Even if there isn’t already an answer there to your question, you can post it and someone will answer quickly.

● Also, find out about major service updates at @SpotifyStatus: https://twitter.com/SpotifyStatus

All the best, Spotify Customer Service Team

ref:_00DD0pxIW._500571N9LCj:ref

Re: NEED A REFUND!!

ErikG
Roadie
It's a bit misleading but go ahead and reply even if it says no-reply email.
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