Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


NEW Country NOT Possible

NEW Country NOT Possible


Hey guys my Problem is the following.

When signing up for free spotify premium I used a virtual master card from the UK. Therefore my country in my Profil was also UK.


Now I want to sign up for spotify student premium but when I enter my german visa card it tells me: seems like you have a card from germany, want to change your location to Germay?


I always click change to Germany but nothing happens and I can't sign up for spotify premium.


I live in Germay and study there. Currently I'm for one semester in Turkey though...


hope you can help me



Juan Carlos

1 Reply


Hey @quetzalguate


Really sorry to hear that you're having some trouble. Sometimes the system just gets confused. Try using this guide. It should help.

If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!

What's a Spotify Rock Star, and how do I become one?!
Follow me: Snapchat | Twitter | I'm a Blackstar!

Suggested posts