Name and Profile picture vanished

Solved!

Name and Profile picture vanished

rudmar01

 

In my spotify account only the combination of numbers is displayed as username and no profile picture although there is an active connection to my Facebook account. Separating the accounts on Facebook as well as on Spotify and finally reconnecting the accounts didn't help.
Do you have any idea why?

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OneByBoo

Hi there @rudmar01,

thanks for posting !

 

I'd suggest following these steps :

- Please visit your account overview at Spotify.com

- Scroll down and tap the "Privacy" section of the left menu

- Click on the "Process My Facebook Data" to turn it on

- If this tab is already on, untap it and click it back on

 

Let me know how it goes 🙂

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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3 Replies
Marked as solution

OneByBoo

Hi there @rudmar01,

thanks for posting !

 

I'd suggest following these steps :

- Please visit your account overview at Spotify.com

- Scroll down and tap the "Privacy" section of the left menu

- Click on the "Process My Facebook Data" to turn it on

- If this tab is already on, untap it and click it back on

 

Let me know how it goes 🙂

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

rudmar01
Thanks for solving the problem!

OneByBoo

Hi @rudmar01,

 

Always happy to help.

 

Enjoy Spotify !

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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