Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Need Help Changing Country

Need Help Changing Country

I need help changing my country setting.  I was in the UK and now am in the US, and will shortly move to Australia.  I previously had Spotify Unlimited but now am on Free.  

 

When I go to the 'Edit Profile' page, it says that to change my country setting, I need to click a link to 'Update Your Payment Details', but when I click that link, it just takes me to a page to download Spotify.  And when I go to the 'Payment Settings' page, there's no way to change my country setting there (presumably because I have Spotify Free, so there's no payment).  

 

This seems like a website glitch where because I had Unlimited and now have Free, I can't change country the way you would if you only had Free, nor the way you would if you still had Unlimited/Premium.  Anyone have ideas?

Reply
1 Reply

Hi there!

 

You can do the following:

 

  • Clean browser's cache
  • Try incognito mode
  • Try with another browser

If this doesn't work, you should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares.

 

 


If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

 

 

 

Don't forget to check your Spam Box 😉

Suggested posts