Need Help With Student Discount

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Need Help With Student Discount

levinumber72
Newbie

Trying to upgrade to premium using my already registered school email. I paid for a month of premium withouth the student discount. I will not pay for another month without the discount and will stop using the service. 

 

When I follow the instructions, I am taken from the student page to the login page to my account page directly with no opportunity to provide my school email address/verify it. Ive attached images of the screens I see as I click through. 

 

If I click on "Get Premium" it takes me directly to the payment screen and will charge me the full $9.99. 

 

What options do I have besides uninstalling spotify and walking away from the service forever?

 

Thanks

StudentPage.PNG
Login.PNG
AccountPage.PNG
2 Replies

Taylor
Community Legend

Hi, and welcome to the community!

I suggest you submit an online contact form; and someone at Spotify can sort this out for you.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

 

Anthony

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MattSuda
Rock Star 24
Rock Star 24

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaRock Star 24
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