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Need Help by editing family account

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Need Help by editing family account

Dear all

There might be a Bug in the administration tool of your Spotify.

I have a family member #*sophie*.

 

This account name generates an error and a general error message appears.

"Pst! Diese Seite schläft..." 

 

The web browser shows this URL: "https://www.spotify.com/de/family/member/#*sophie*/"

 

Please let me know which workaround will be helpful

Thank you, 

Matthias

 

 

 

 

Reply

Accepted Solutions
Marked as solution

Hello,

 

I was in contact with the support. They answered pretty well but the said that the error exist  and if I needed some changes to this sub account with name #*Sophie* I should go in contact with the support team.

 

The result: Account Name: "#*NAME*" doesn't work as the Family member.

Issue is solved.

 

Matthias

 

View solution in original post

2 Replies

Hey @MatzeMarx

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Marked as solution

Hello,

 

I was in contact with the support. They answered pretty well but the said that the error exist  and if I needed some changes to this sub account with name #*Sophie* I should go in contact with the support team.

 

The result: Account Name: "#*NAME*" doesn't work as the Family member.

Issue is solved.

 

Matthias

 

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