Need Help with billing and only replies I get are surveys

[mclerico83]

I have been double charged for about a year. I recently noticed it because I canceled my account I use and still was charged 9.99 on the 27th. I pulled my statements and it looks like I been gettign double charged since last year and completely have not noticed. Looking to get a refund for the other account which was not used. I emailed spotify multiple times and I get a 

Hi there,

We would really appreciate your feedback about your recent Spotify Customer Service contact. It'll only take a few moments to complete our quick survey!

This will help us improve our customer service and product, so we can offer you the best in both.

Click the link to get started

Thanks in advance!

Sincerely,

Spotify Customer Service Team

But have never been contacted

[Melody]

Hey @mclerico83!

Thanks for reaching out to us on the Spotify Community. We're sorry to hear that this has happened.

Just to double-check, have you looked in your junk/spam folder? Sometimes replies from the folks in Support can end up in there, so it's worth a look. If you check this out and you're still unable to find a reply, can you reach out to them again with a different email address? We might have more luck this way.

You can email them here: https://www.spotify.com/about-us/contact/contact-spotify-support/. Or, alternatively you can also send them a DM with the 'Message' button via Twitter here: https://twitter.com/SpotifyCares.

They'll be able to check things out backstage for you and get to the bottom of this. In the meantime, we're here so please let us know if you've got any questions.

Thanks and take care 🙂

[mclerico83]

I have tried multiple times. Getting frustrated and dont want to have to call visa. I will try twitter