Need Help


Need Help


I need someone to help me from Spotify. I created an account on my samsung phone was enjoying it. Jus this week I added on premium fee and planned on staying member.

Last night something happended where the app was removed from my phone. I am not what happened.

The problem is I don't know my username or password. I am stupid and didn't write it down at the time. Everytime i try to put in my emails as the username its just says invalid'

I would love to get this back up and running so I can enjoy them app. Otherwise i want to cancel the paymetns that I am making as I can't get access.





1 Reply

Community Legend

Hi there @JamesSchell!


I recommend reaching out directly to Spotify Support. With this anonymous online contact form, you can reach them without subscribing to / having access to a Spotify account or the email that was used to create that account.


They can also be reached through their Facebook Page SpotifyCares or their Twitter Handle @SpotifyCares.


If you use the online contact form instead of Facebook or Twitter, make sure to check your inbox and junk folder for an email from Spotify.



If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?