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Need access on LG 4K TV

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Need access on LG 4K TV

We just bought the LG 4K resolution 60in TV, and when I log in after downloading the app onto my TV, I get a notification saying I need to purchase a Premium subscription. I am already a premium subscriber so Im not sure why it's not accepting my log in credentials as a premium subscriber. Someone please help with this. My app on my phone is working fine.
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Marked as solution

This has been resolved. I just don't know how to delete this. Thanks everyone

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Marked as solution

This has been resolved. I just don't know how to delete this. Thanks everyone

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