Need actual spotify to help me log in

[lolabrower]

So this account I am typing this question from is my old, free account. I had gotten sick of my music and made a new account. I can't remember how long ago, I get ECT, but it was over a year. This time I set it up with premium. I was happy but was only using it on my phone and never signing in/out, it was automatically always in. So I don't remember the password. The issue with this is that the reset password button does NOT work for my situation because I entered my email wrong when signing up for this second account. And now I cannot access my account on any device other than my phone and I am paying for this account so this matters to me, I emailed spotify and got a garbage auto reply email back, I was pretty **bleep**. So I can't figure out how the heck to get legit support from spotify?? I just need to talk to someone, I'll verify its actually my account and my debit card paying that subscription.. but theres no freaking way to do that?

[Jose_M · Accepted solution]

Hello there!

Not to worry - when you get the automated email from Spotify, you just have to reply to that message explaining your issue and a Spotify Support agent will pick up your case as soon as possible.

Hope this helps!

[lolabrower]

Thanks so much, they have since answered, asking for more info. Sorry I had jumped to the conclusion that the auto reply was all I was going to get and got super frustrated. My apologies. Once again thank you. Emailing support@spotify.com seems to be the way to go I've been promised help getting my account back.

[Jose_M]

Hello! I'm glad to hear everything's fine now. Make sure to let me know if there's anything else I can help you with 🙂
https://open.spotify.com/track/6JWddKPdqvDc2WkPEi9grC?si=25zRpgnmQdi2YjL6XM6Nhg