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Need help deleting an account

Need help deleting an account

Hello,
I have two spotify accounts. I would like to delete the older one because it has an inactive email and cannot seem to change it in my edits because it is not accepting my password despite it being correct. I went to the Contact Forms where it told me to click on the link Contact Forms to permanently close an account. That link sent me back to square one! I have tried many times on different browsers and it still loops. I can't send an email from the original account because that email is inactive. Is there any way I can have you delete my account through this forum if I give you the username of my original account? Or is there a separate link I could use to delete the account?
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7 Replies

Hey there!

 

So...Spotify official support is the only team that can do this. They can be reached through their Twitter Handle @SpotifyCares or through the online contact form. If the link didn't work the way you wanted, I recommend trying Twitter or looking for the "general" area of the contact form.

If you submit the contact form instead of the Twitter Message, make sure to check your inbox and junk folder for an email from Spotify.

 
Cheers!



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So I am still unable to use the contact form because of the links that keep looping me to step one. If I happened to get to the point where I could submit it though (which I cant) then I wouldn't get an email because the email connected with it is inactive. I also do not have a Twitter.

Try this option - With this anonymous online contact form, you can reach them without subscribing to / having access to a Spotify account or the email that was used to create that account.

 

 

Cheers!



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That contact form link is the one I am speaking of that keeps looping me.

1. I click on your provided link
2. It takes me to a page that gives me the option with account
3. I click on account and then click the option that says "I want to close my spotify account permanently."
4. It leads me to a page where it says
"How can I close my spotify account?" I click on that option.
5. It brings me to a page with two options: first is closing a subscription to spotify premium. The second option says "But if you're sure you really want to close your account, please get in touch with the team through our contact form . We'll take you through the necessary steps." The word "contact form" is hyperlinked and so I click on that link
6. After I click on the link it sends me back to the first page with the option of Account that I clicked on first to lead me through the steps I explained.

That's my paradox! Is there something I'm doing wrong?

 

For step 4, there should be a button that says, I still need help. Do you see that? It's below the text. 



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Yes however when I enter my request Spotify will send the reply to my
inactive old email account

Try this anonymous online contact form, you can reach them without subscribing to / having access to a Spotify account or the email that was used to create that account.

 

Cheers!



If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?


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