Need help recovering my premium acct. I purchased a new phone and lost my premium account info

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Need help recovering my premium acct. I purchased a new phone and lost my premium account info

Salbim00722
Newbie

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

2 Replies

Re: Need help recovering my premium acct. I purchased a new phone and lost my premium account info

LoganHelps
Composer

Hi @Salbim00722,

Can you please elaborate on the problem? What device are you referring to, and can you access the account on other devices?

All the best,

Logan

Highlighted

Re: Need help recovering my premium acct. I purchased a new phone and lost my premium account info

Moderator
Moderator

Hey there @Salbim00722,

 

Thanks for posting about this here in the Community!

 

We'd recommend first taking a look at the steps provided in this Spotify Answer.

 

If you're still having troubles locating and accessing your Spotify account, it'd be helpful if you could let us know some additional info like @LoganHelps asked so we can better troubleshoot this. 

 

Let us know how you get on! We'll be happy to lend a hand if you have any questions.

 

Have a lovely day :)

KaterinaModerator
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