Need help? Check out Spotify Answers for solutions to a wide range of topics. |
I suggest you contact support by email so they can help you with this:
https://www.spotify.com/about-us/contact/contact-spotify-anonymous/
Make sure for the username/Facebook login field you type in either the username for the Spotify account or the Facebook email for the account if it is a Facebook account
If you get an automated reply email, you need to reply back to it.