Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Need to change E-mail address on my Spotify Account

Need to change E-mail address on my Spotify Account

So I created my account with Facebook

My e-mail and password are not mine, they are really strange.

I've just experienced a hacking process in this account, so i really need some help to solve this incovinient.

Thanks a lot

Bernardo

Reply
1 Reply

Hey! 

 

If you're account has been hacked you can contact Spotify directly via the contact form here

 

Details of communication via @MattSuda:

 

"Support usually replies within 24-48 hours.

If you still have not gotten a reply:

Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

 

If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.

 

If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used on the contact form."

Suggested posts