Need to change payment method but account is disabled...

[howardsm]

My account was recently disabled when my payment providor selected fraudulent activity and cancelled the card. I would like to go into my account and update my payment method but the account has been disabled. How can I do this without creating an entirely new account?

[Maxim]

Hey @howardsm,

You can try reaching out to Support to find out if you can get your account back 😉

Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.