Need your offline devices reset? Read here.

[Richard]

Hi there.

If you've reached your limit for offine devices with Spotify, or are having trouble getting a new device registered, simply go here, log in and remove the device(s) you want to.

Important: Doing this will result in your offline data being removed across all your offline devices. You will need to sync again.

When syncing offline content, always be beware of possible data charges.

Good luck and have fun!

[Richard]

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@sanderjoon wrote:

Well, could you then explain why one of the Iphones won't play offline playlists? It can't sync actually. I either get a grey arrow or a red punctuation mark (!) 😞

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Could we get a screenshot of this? And I'd recommend resetting your devices (which is what this thread is supposed to be for).

[sanderjoon]

Yes, I'll send a screen shot. 1 min

[sanderjoon]

HERE IT IS!

[rbcpou]

Hi Richard,

I'd like my offline synced devices to be cleared as well. Thanks!

(iphone 4S, iphone 3S, and Blackberry)

[Richard]

sanderjoon - I'd recommend either clearing the cache (by reinstalling the app) or us doing the reset on your account, as I've suggested a few times now.

rbcpou - no problem, done!

[sanderjoon]

Okay, it didn't work to reinstall the app - You have my permission to reset all the devices!

[Richard]

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@sanderjoon wrote:

Okay, it didn't work to reinstall the app - You have my permission to reset all the devices!

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Right, done. I hope this fixes things for you.

[sanderjoon]

Weird. Still got the same problems. Freaki'n me out. A guy over at the help support said that your spotfiy account is locked to a PC, no matter what. So he said I only could have 2 offline Iphones 😞

[masonxc]

Can you reset my devices, please! Thanks!! 

[Richard]

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@sanderjoon wrote:

Weird. Still got the same problems. Freaki'n me out. A guy over at the help support said that your spotfiy account is locked to a PC, no matter what. So he said I only could have 2 offline Iphones 😞

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I suggest you carry on with the support in that email then. We'd like to keep this thread as clear as possible.

[philipbentzen]

Hi 

Could you cleared all my devices?

[Richard]

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@philipbentzen wrote:

Hi 

Could you cleared all my devices?

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Done!

[minesta]

Please reset all my devices.

[Richard]

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@minesta wrote:

Please reset all my devices.

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Done!

[Val-van]

I'd like to have my iPhone or all devices reset. Offline mode isn't working on my iPhone and I've tried syncing in all different ways. Thanks. 

[Sam]

Val-van - You only have one device listed as offline, so this shouldn't be the issue. I've just tried something in your account which may help, however.

If you're still having trouble, just contact customer support.

[chela]

Please reset my devices.

Thanks for your help

[Sam]

Chela - All done.

[fireball]

Hey Can you Please reset all my Devices.

thanks.

My username is "1230980060"

It should be a Win 7 NB and a Blackberry.

Regards

Fireball

[Richard]

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@fireball wrote:

Hey Can you Please reset all my Devices.

thanks.

My username is "1230980060"

It should be a Win 7 NB and a Blackberry.

Regards

Fireball

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Done.