New Facebook, same email.. No account. PREMIUM.

[emilychave]

I have deactivated my account on Facebook that was linked to my Spotify but I have the SAME email that was used on my old Facebook on my new Facebook account.. I'm getting charged for the premium account. When I log in with the same email address its not my account.

[FabianS_Bogota]

Hey @emilychave!

It's not cool that this happens. If you closed the Facebook profile, most likely you won't be able to access your Spotify account. No worries, the support team will gladly help you release the email to create a new account.

You can reach them on Facebook or Twitter at @SpotifyCares or via email here.

Let us know how it goes.