New Password Not Working


New Password Not Working






United States



iPhone 7, Macbook Pro (late 2013)


Operating System

iOS 13.6.1, MacOS Catalina 10.15.6


My Question or Issue

This morning I got an email saying someone unauthorized logged into my account, so I changed my password and logged out of all accounts. I tried logging in using my new password, and it said it was the wrong password. This happened on both my devices. Then I changed it again, and had the same issue. I was able to log in eventually using my Facebook account on my laptop and a login link on my phone, but I am still confused about what the issue is, as I know the new password I changed it to is the one I used to try and log in. Is this a common problem? Is it because I tried to log in right after I changed my password? Is it because my account is connected to Facebook? Thanks! 


1 Reply


Hey @stina117,


Thank you for reaching out to the Community. You should have been able to log in right after you changed your password. But I am glad now that you are in your account. I will see if I can find a solution to this issue.


Have a great day ahead of you.