New Phone

[carodus]

I recently upgraded my phone from an Iphone 5 to an Iphone 7. When I did this the premium service did noit transfer to the phone, only the free service. I checked my status online and it stated that I indeed was subscibed to the premium service. At that point I canceled my subscription and on the new phone upgraded to premium. This worked until the 1 week free offer ran out and I'm back to free service and online it says that I'm subscribed to premium. Frustrating to say the least. Does spotify have a customer service and if so, where?

[Maxim]

Hey @carodus,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.